Arlington Car Care in Columbus, Ohio

I recently made an appointment to patch a tire with a slow leak. When I got there, they were a bit behind, so I left for about 45 minutes. When I got back, I was informed that the lug nut stud had broken and so the total cost was going to be $107. This seemed expensive, and they hadn't called to tell me they were having trouble removing the lug nuts. I was informed it was because lug nut was cross threaded, which I understand can happen. However, my wife and I pushed back on the price, which caused a disagreement. After some time and being quoted several different prices, the manager said he wouldn't charge us for the labor to fix the stud, but that he didn't want to see the car in the shop again. They then finished the repair and we paid $30 for the tire patch. Going forward, I figured we would just find another mechanic. I previously had a good experience at Arlington Car Care so I didn't want to dwell on it. To avoid having to replace other studs, I took the car to the dealer a few days later. I asked them to check whether everything looked alright and that none of the lug nuts were crossed. They came back to tell me that there was a cross threaded lug nut on the same tire that had been put on at Arlington Car Center and they had to replace the stud. I also asked another car shop how easy it is to cross thread lug nuts. The manager there informed me it was unlikely to happen if they were put on carefully. He also told me that while he will charge to fix a stud that breaks due to being cross threaded, the total price would be about $30 for the patch and repair. I'm writing this review solely because a lug nut they put on was cross threaded after we had a disagreement about the same issue. I would want to know if someone had had such an experience at a car shop I was going to.