Hertz in Columbus, Ohio

Made a reservation, a week in advance, and I called to confirm location of pick up and come to find out the location had changed. No big deal. Trying to find the new location, with no signage nor directions when called previously, was a mess. Upon entering their makeshift office (while I am assuming they get their new one together) a couple was in there and a woman started shaking her head and laughing. That was the first clue. The gentleman (did not tell us his name) who helped us then informed us of a $200.00 security deposit and a credit check. The credit check was to be a soft hit "and to verify who we were". None of that information had been told to us online while doing the reservation, nor when I called. Upon the credit check, was declined the usage of their vehicle. If it was to confirm identity why did it decline? Now, me, being in customer service, would have reached out to my clients to let them know about the change of address to the office, any fees needed at pick up as well as a credit check. Not one single solitary call was made to us. What an absolute horrible representation of Hertz. There were four other Hertz associates in the office who would not acknowledge, nor speak, to any of my concerns and questions when asking about why we received no courtesy call to inform us of a location change nor any other information regarding our rental reservation. I saw them listening in, and frequently looking up at us in a way to try to hide that they were listening in. Not until I actually said, "Oh, you are going to listen but not speak...oh...ok" did anyone chime in. Absolutely HORRID experience.